Free domestic shipping on all orders of natural color diamonds and engagement rings.
Free domestic shipping on all orders of natural color diamonds and engagement rings.
Our 6 month warranty covers a range of things that most warranties do not. This warranty is offered to you at no extra cost. It is good for 6 months from the date your order is delivered.
We all know that things happen and it may not be your fault. This warranty will cover the most common things that could happen within the first 6 months. Please keep in mind most places make you pay for something like this or they will say it is only limited to manufacturing defects. We believe that is not enough and for your peace of mind, we offer this warranty.
WARRANTY COVERS
-Stone tightening of melee(all) or center stone
-One time Rhodium re-plating within the 6 months
-Prong re-tip or rebuild
-Production Defects
-Clean and Polish
-Colorless accent stone replacement
-First time sizing is free (Within the size limits of the ring. Each ring has unique size requirements, please see listings for more details. If we have to, we will make you the same ring in your size if it can not be sized.)
WARRANTY DOES NOT COVER
-Center stone replacement
-Loss of any kind
-Shipping to us for repair
-Replacing color diamond melee*
-Wear and tear/neglect outside of what is normal within the first 6 months
*If something happened to your ring that is not on this page please contact us for further evaluation.
Email: fuzaylov101@gmail.com
Call: 804-300-1496
We understand that sometimes things just have to go back! We are happy to offer a 30 Day Return policy. If you are unhappy with your purchase within 30 days, just send it back to us. Please make sure to include all original paperwork that was sent to you and the ring box. The item must be in new condition and precisely match our records. You will be responsible for the shipping cost of the item back to us, this is for domestic and international buyers. If the item was sized you will be responsible for the charge of getting it sized back to stock size. . All sales are final with custom jewelry, no returns will be accepted(Creating a ring that tis on this site in your size is considered customization, no refunds will be issued). 30 days starts from the time you receive your item.
We ask that you:
-Call/Email/Txt that you are returning the item back to us.
-Ship FedEx,UPS or DHL signature required, do not ship USPS.(Orders shipped USPS will not be accepted)
-Item must be fully insured being shipped back to us. Senya Jewelers is not responsible for items lost or damaged within transit.
-Funds will be returned the same way as they were received.
-Allow 3-4 business days for refund after we receive it.
-All materials that were sent to you must be returned back - Diamond certificate, appraisal paperwork, ring box.
-Items must come back in the same condition as they were delivered.
-Let us know the Tracking Number of your return.
If return criteria is not met we reserve the right to deny the return and send the items back to you.
SEND ALL RETURNS TO:
12506 Poplar Forest Dr
Henrico, VA 23233
Attn: Arseniy Fuzaylov
Phone # 804-300-1496